FREQUENTLY ASKED QUESTIONS
For any enquiries please email us at firstname.lastname@example.org
WHERE IS GOLD RESERVE LOCATED?
Gold Reserve is primarily an online store. Our Head Office and Showroom is located at Shop 2 29A Clareville Avenue, Sandringham NSW 2219. We are generally not open to the public unless you are picking up an online order. We may periodically open our showroom from time to time. Sign up to our newsletter to receive notification of upcoming opening hours or feel free to email us at email@example.com to make enquiries.
What happens once my order is placed ?
You will receive a confirmation of order email from us confirming your order with us. Please check this thoroughly to confirm all details are correct, especially in regards to your monogram selection as no responsibility will be taken for any errors.
For more information relating to Shipping, click here.
I have a special request which doesn’t appear on your website, can you help?
Please feel free to contact us at firstname.lastname@example.org
Do you offer Refunds or Exchanges?
Unfortunately we are unable to offer refunds or exchanges unless the item is faulty.
We advise you to be very careful with the monogramming details that you enter on your order as we cannot take responsibility for any errors made.
What do I do if my product is faulty?
We will be happy to issue you with an exchange or refund of your choice. Simply contact us at email@example.com and we will be happy to assist you.
EVENTS AND GIFTS
Can you provide personalised products for social or corporate events?
Yes we can ! We would be happy to assist you. Please contact us at firstname.lastname@example.org for enquiries.
Do you offer a warranty ?
We offer a 12 month warranty on all of our products. For any warranty concerns please contact us at email@example.com
Still Can’t find what you’re looking for?
Please email us at firstname.lastname@example.org and we will get back to you quickly.